Refund and Returns Policy

We want every pack to be right. Because meat is perishable we cannot take back products simply because you changed your mind, but if something is wrong we will put it right quickly.

1. Quality problems

If a product arrives damaged, spoiled, not cold, or not what you ordered, tell us within 24 hours of delivery. WhatsApp or email us a photo of the product and its label with your order number. We will replace it on the next delivery or refund you, whichever you prefer.

2. Wrong or missing items

Check your order when it arrives. If an item is missing or wrong, let us know the same day and we will send the right item or refund it.

3. What we cannot accept

• Products that have been opened, frozen, cooked or stored incorrectly after delivery, unless the problem was there on arrival.
• Change-of-mind returns on fresh or frozen meat, deli items and special cuts made to your instructions.
• Claims made more than 24 hours after delivery.

4. Weight differences

Packs are cut by hand and may vary slightly. If a pack is clearly under weight, send a photo of it on a scale and we will refund the difference.

5. Cancellations

You can cancel for a full refund until we start cutting your order. Message us as soon as possible. Once your order is cut and packed it cannot be cancelled.

6. How refunds are paid

Card payments are refunded to the same card; EFT payments to the account you give us. Refunds are processed within 3 working days; your bank may take a few more days to show them. Reward points used on a refunded order are returned to your account.

7. Contact

WhatsApp 071 337 1560 or 082 886 9613, or email artisanmeatco21@gmail.com.